Home > CSR > CSR Highlights > FY2015 Major CSR Initiatives in the Value Chain

print

Fiscal Year Highlights Major CSR Initiatives in the Value Chain

These are the major initiatives that the GLORY Group is carrying out for each stakeholder category in the value chain.

  • Planning
  • Development
  • Procurement
Value chain
Major initiatives
for each stakeholder
Voices

Planning
GLORY's mission is to continuously develop products and solutions that satisfy its customers' needs. The product planning division keeps its ears tuned to customer requests and strives to reflect these in future products by working with the development division—the next step in bringing products to market.
Customers
● Create new value and solutions
● Plan products that match customer needs
CustomersGlobal environment
● Plan environmentally friendly products
Global environment
● Map out the product lifecycle
Kouichi Nishida
Product Planning Department,
International Business Headquarters
Kouichi Nishida, Product Planning Department, International Business Headquarters
GLORY's coin and banknote recyclers streamline the cash settlement operation in overseas retail stores, allowing customers to pay for goods and receive the change themselves. Take, for example, a business such as a bakery in France. Staff at the bakery, who regularly touch bread and pastries with their hands no longer need to handle any cash. The bakery can offer their products in a more hygienic manner giving peace of mind to their customers.
We will continue to develop products that match the specific needs of customers around the world.


Development
The prime objective at GLORY is to develop new products that customers can depend on. While ensuring the quality and timely release of products, GLORY strives also to develop new products with ever-greater customer usability and environmental performance.
Customers
● Develop products that match customer needs in a timely manner
● Ensure quality
● Incorporate universal design
● Develop products utilizing new technologies
CustomersGlobal environment
● Develop environmentally friendly products
Employees
● Promote a work-life balance
● Provide education to improve employee skills
Kei Itsushiki
Switzerland Office,
Development Division 1,
Development Headquarters
Kei Itsushiki, Switzerland Office, Development Division 1, Development Headquarters
To answer the question "what does quality mean to customers?" I try to understand the difference in values from region to region and from market to market. My ability to do this has a huge impact on the quality of the final product. Customers want high-quality products. I believe that by putting myself in the customer's shoes, I can understand the best way to use technologies to solve their problems. This allows me to provide customers with highly satisfactory products.


Procurement
The top priority of the procurement division is maintaining a stable supply chain. GLORY complies with all applicable laws and carries out fair and open purchasing in an effort to progress in unison with business partners and ensure CSR-oriented procurement throughout the entire supply chain.
Customers
● Ensure quality and pursue appropriate, competitive pricing
Business partners
● Promote CSR-oriented procurement in unison with suppliers
● Strengthen partnerships with suppliers
● Respect human rights in the supply chain
Global environment
● Promote green procurement
● Protect biodiversity
Yuki Matsui
Purchasing Procurement Department,
Purchasing Division,
Production Headquarters
Yuki Matsui, Purchasing Procurement Department, Purchasing Division, Production Headquarters
I am involved in purchasing mounting boards and harnesses from international suppliers. These electrical components are used in sales proceeds deposit machines that we market in Japan and overseas. Whether the suppliers are in Japan or overseas, we communicate closely with them so that they fully understand GLORY's procurement philosophy with regard to issues such as human rights and legal compliance. We also cooperate with them to ensure a stable procurement of parts.


Manufacturing
GLORY strives to deliver high-quality products in a timely manner. With the Himeji Factory—the main factory—in the central role, GLORY has built an optimized manufacturing system in which each of the company's factories in Japan and overseas contributes its own particular strengths.
Customers
● Ensure quality and stable supply
● Shorten lead-time
● Boost cost competitiveness
Global environment
● Manufacture with an eye to saving resources, recycling, and reusing
Local communities
● Ensure safety in the vicinity of each plant
Employees
● Respect human rights and ensure occupational health and safety
Yayoi Nakatani
Electrical Parts Assembling Department,
Himeji Factory,
Production Headquarters
Yayoi Nakatani, Electrical Parts Assembling Department, Himeji Factory, Production Headquarters
We are in charge of designing printed circuit boards according to the circuit diagrams and specifications developed by the development division. The goal is to provide customers with truly satisfying products. Besides meeting delivery deadlines, we must ensure that our designs do not result in any defective products during the production stage. To this end, we strive to raise quality through constant cooperation with the development and production divisions.


Sales
GLORY places the utmost importance on communication with customers. Based on an analysis of the exact needs of each market and customer, GLORY strives to provide in a timely manner high-value-added products and services that, for example, achieve ever-greater efficiency and accuracy in the business of handling cash.
Customers
● Provide products that match customer needs in a timely manner
● Provide appropriate information on products and services
● Properly manage customer information and personal information
CustomersGlobal environment
● Sell environmentally friendly products
Employees
● Promote a work-life balance
Daisuke Teranishi
Sales Department 2,
Retail Market Sales Division,
Domestic Business Headquarters
Daisuke Teranishi, Sales Department 2, Retail Market Sales Division, Domestic Business Headquarters
I am a salesperson working with POS manufacturers and in markets that still have a low POS penetration rate, mainly dealing in coin and banknote recyclers for cashiers. I relay opinions and requests from customers to the planning and development divisions with the goal of providing customers with optimized solutions that meet their business needs.
If a problem arises after product delivery, I immediately contact the relevant company division to solve the issue, so that customers are always able to use our products with peace of mind.


Maintenance
The maintenance division has a thorough support system that constantly provides prompt, exacting, and sincere service to ensure that customers can use GLORY products with peace of mind. It also constantly adds new services with the aim of raising customer satisfaction.
Customers
● Provide prompt, reliable maintenance
● Improve maintenance quality through customer focus
● Properly manage customer information and personal information
Global environment
● Switch to eco-cars
● Sell CFC-free cleaning goods
Employees
● Promote a work-life balance
● Train employees based on qualification systems
Minoru Tanaka
Kumamoto Local Office,
Kyushu Regional Office,
Service Headquarters
Minoru Tanaka, Kumamoto Local Office, Kyushu Regional Office, Service Headquarters
My greatest joy is to hear our customers say "thank you."
As technical staff, we believe it is our mission to ensure that customers can use GLORY products with peace of mind and that we provide them with satisfying service. Besides constantly improving our product knowledge and maintenance skills, we always put ourselves in the customers' shoes. We also strive to train new members of the maintenance team to the highest level.

Back to top