TellerConcierge™ - assisted-service

TellerConcierge is a compelling solution for teller-line replacement, automating almost any banking transaction; including the advanced requirements from the small-to-medium business segment, which is not possible to serve on most ATM channels.

TellerConcierge supports a non-teller centred branch environment, addressing the challenges of managing a branch and cash with limited resources and allows Financial Institutions to progress with cost-effective branch expansion strategies.

 

With a uniquely modular deployment functionality, TellerConcierge can be configured for each branch's strategy and the type of transactions to be automated. TellerConcierge is scalable to meet a branch's ever-changing customer profile, with the ability to add more transaction capabilities, as and when needs change.

The Perfect Fit

 

SUITABLE FOR

 ProvidING cash handling automation, but with teller help on-hand  
A single customer service representative can support one or multiple TellerConcierge systems in the branch
DrivING sales opportunities and delivering high levels of customer service
TellerConcierge frees team members to deliver better service and sell.
ALLOWING customers to choose how and when to conduct their transactions
Service hours and access to different transaction types can be arranged and tailored to fit customer demand.

FEATURES AND BENEFITS

Coin modules ensure change from single bill payments to bulk change requirements.
Transformative impact supporting both merchant and commercial customers.
Uniquely modular and scalable to adapt deployment functionality.
Across customer-centric branch models, TellerConcierge adapts to any branch location or size.
Connects to multiple back-end systems, including Teller, Internet and Mobile banking.
Improves customer experience, TellerConcierge reliably performs everyday teller transactions.

SPECIFICATIONS

NOTE RECYCLE MODULE

Recycling: up to 7 user configurable storage areas

* Capacity dependent on condition of banknotes

ROLLED COIN DISPENSER

Coin roll stackers: Up to 6 denominations

Total capacity: up to 822 rolls (dependent on coin diameter and configuration)

LOOSE COIN RECYCLING

8 recycle modules: 50-300 coins per stacker

Recyclable: 1,700 coins (with a standard denomination configuration)

Coin recycler overflow box capacity: 1000 coins

Total recyclable coin capacity: 2,700 coins

CHEQUE ACCEPTOR

Inlet: up to 30 cheques

Storage: up to 1,000 cheques

DOWNLOAD ADDITIONAL INFORMATION

The best of automation and personal service, together

Assisted Service combines the efficiency of self-service, the versatility of online and mobile banking, and the personal assistance of a visit to the teller counter. Your customers can perform practically any transaction independently, with assistance from a teller as needed. Your tellers spend far less time handling cash so they can serve more customers, engage in more selling opportunities, and add more value to your business.

View the brochure
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AUTOMATE ALMOST ANY BANKING TRANSACTION WITH TELLERCONCIERGE

TellerConcierge is a compelling solution for teller-line replacement, automating almost any banking transaction; including the advanced requirements from the small to mid-sized business segment, which are not possible to serve on most ATM channels.


Addressing the challenges of managing a branch and cash with limited resources, TellerConcierge allows Financial Institutions to progress with cost-effective branch expansion strategies.

You Count with Glory

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